Return and Refund Policy – Tops Neakerol

Thank you for shopping at Tops Neakerol. We value your satisfaction and strive to provide you with the best products and services. Please read our return and refund policy carefully to understand your rights and obligations.

1. 30-Day Return Policy
We offer a 30-day return policy for most products. If you are not satisfied with your purchase, you may return the product within 30 days of receipt. To be eligible for a return, the product must be in its original condition, unused, and undamaged, with all original packaging and tags intact. The product must be in a condition that does not affect its resale value.

2. Non-Returnable Products
Certain custom-made or personalized products are non-returnable and non-refundable. Products that fall under this category will be clearly indicated on the product detail page. Please review the product description carefully before making a purchase.

3. Return and Refund Process
To initiate a return, please contact our customer support team at [email protected] with your order details. Once your return is approved, we will provide you with return instructions. Upon receipt of the returned product, we will inspect it to ensure it meets our return conditions. If approved, your refund will be processed within 1-3 business days, and the refund will be credited back to your original payment method.

4. Shipping Costs for Returns
We cover the shipping costs for returns and exchanges. You will not be charged any additional fees for returning or exchanging a product. Our customer support team will provide you with a prepaid return shipping label.

5. Refund Time and Method
Refunds will be processed within 1-3 business days of receiving the returned product. The refund will be issued back to the original payment method used at the time of purchase. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

6. Contact Us
If you have any questions or concerns about our return and refund policy, please feel free to contact us at ：