Frequently Asked Questions
1. What payment methods are available on your website?
Currently, we only accept payments through PayPal. PayPal provides a secure, quick, and convenient way to make payments without sharing your financial details directly with us. We are exploring additional payment methods to offer more options in the future.
2. How do you ensure the authenticity of your products?
At Tops Neakerol, we are committed to offering only genuine products. Each item is handpicked and undergoes rigorous quality checks before being made available to you. We stand by the authenticity of every product and do not tolerate counterfeit items. If you have any concerns about the authenticity of a product, please contact our customer support team.
3. What is your return and refund policy?
We offer a 30-day no-questions-asked return policy, as long as the product is in its original condition and does not affect resale. Some customized products are not eligible for return or refund, and such information will be clearly stated on the product details page. Refunds are processed within 1-3 business days after receiving the returned item and will be issued back to the original payment method. The return shipping costs are covered by us.
4. How long does it take to process and ship my order?
Orders are typically processed within 1-3 business days. For U.S. orders, delivery usually takes 3-7 business days, depending on factors such as weather or other delays. For international shipping, delivery times vary: 5-10 business days for neighboring countries and 7-12 business days for other locations. We offer free shipping worldwide, and all orders are shipped via USPS.
5. How can I contact your customer support team?
If you have any questions or need assistance, you can reach us at [email protected]. Our customer support team is available to help with any inquiries related to your order, product information, or other concerns.
6. What is your DMCA policy?
We respect intellectual property rights and comply with the Digital Millennium Copyright Act (DMCA). If you believe that your copyrighted work has been infringed on our website, you can submit a DMCA Takedown Notice to our designated agent. Please include all required information in your notice. If you believe material was removed by mistake, you can submit a Counter-Notice. For more details, please refer to our DMCA Compliance page.
7. How do you handle product authenticity and quality control?
We take product authenticity seriously and ensure every item is genuine and of high quality. Each product is carefully selected and undergoes thorough inspections to meet our quality standards. Our commitment to authenticity ensures that you receive products that match the descriptions provided on our website.
8. What is your shipping policy?
We process orders within 1-3 business days. Domestic orders within the U.S. typically arrive within 3-7 business days, while international orders may take 7-12 business days. Shipping is free worldwide, and we primarily use USPS for delivery. Please note that delivery times may be affected by factors such as weather or customs delays.
9. Can I trust the product images on your website?
Yes, all product images on our website are real and accurately represent the items you will receive. We take great care in ensuring that the images match the actual products, so you can shop with confidence knowing what to expect.
10. Do you plan to offer more payment options in the future?
Yes, we are working on expanding our payment options to include credit and debit cards, as well as other popular payment platforms. We aim to provide more flexibility and convenience for our customers as we grow and evolve.
If you have any additional questions, please don’t hesitate to contact us at [email protected].
